Privacy Policy

Information We Collect

Orange City Towing provides towing and roadside assistance to drivers in Orange City, Florida, and the surrounding communities of Volusia County. This policy explains how we handle information when you visit this website or contact us for service.

When you call for help, we may collect your name, phone number, the location of your vehicle (such as an address, cross street, highway exit or landmark), your vehicle's year, make, model and color, the destination you want it taken to, and details about the problem or accident. For long-distance transport or junk car removal, we may also ask for ownership or title information so the vehicle can be released or transferred properly.

When you browse this website, our hosting provider may automatically record basic technical information such as your IP address, browser type, device type and the pages you view. We do not ask you to create an account, and this website does not contain contact forms.

How We Use Your Information

We use the information you provide to dispatch a truck, find your vehicle, quote and complete the job, take your vehicle to the right place, communicate with you about arrival times and follow up on billing.

We may also use it to coordinate with your insurance company or roadside program when you ask us to, to keep records required for our business, and to improve our service. Technical website data helps us keep the site secure and working properly.

Cookies and Tracking

This website is designed to work without advertising cookies. Our hosting provider may use essential cookies or similar technology to deliver pages securely and protect against abuse.

If we add analytics tools in the future to understand how visitors use the site, this policy will be updated to describe them. You can set your browser to refuse cookies, and the site will still work.

How We Share Information

We do not sell your personal information. We share it only as needed to deliver the service you requested, for example with the driver assigned to your call, the repair shop or destination you choose, your insurance company or roadside program when you ask us to involve them, or payment processors that handle your transaction.

We may also disclose information when required by law, to respond to law enforcement at an accident scene, or to protect the rights and safety of our customers, staff and the public.

Data Security

We take reasonable steps to protect the information you share with us, including limiting access to staff who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your information safe.

Your Choices and Rights

You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it for legal or business reasons. To make a request, call us using the number below and we will explain the next steps.

Third-Party Links

This website may link to other websites, such as articles or resources we think are useful. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies before sharing information with them.

Children's Privacy

Our services are intended for adults who are responsible for a vehicle. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will change the date at the top of this page. Continuing to use this website or our services after an update means you accept the revised policy.